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Spa Duty Manager

  1. Auberge Collection
Company Description

Since 1756, Cambridge House has been the home where the Great and the Glorious gather. The storied Mayfair townhouse reawakens in 2026. The centuries old landmark, which has welcomed tastemakers and world shapers throughout its rich history, will be the capital’s most magnetic and vibrant gathering place and experience-driven luxury hotel. The imaginative renewal of this historic property at 94 Piccadilly will capture the spirit of London like no other, providing a captivating new Mayfair destination for Londoners and international visitors alike.

Set in the historic building which formerly housed the iconic In and Out military club, the 18th Century Georgian mansion and Grade 1-listed Palladian-style townhouse will be brilliantly reimagined as a 102-room hotel. Preserving its rich heritage while offering a harmonious blend of luxuriously private and vibrant social spaces replete with unique dining destinations and Auberge spa. It will also be home to an exclusive members club set to define the new pulse of modern London life.

For more information: auberge.com/cambridgehouse/

Follow Cambridge House, Auberge Collection on Instagram and Facebook @CambridgeHouseAuberge


Job Description

As Spa Duty Manager, you will play a central role in shaping the guest experience from the moment the spa opens its doors. You will curate a calm, elevated and intuitive guest experience rooted in the Joy of Wellbeing, ensuring a sense of ease, balance and quiet pleasure is woven seamlessly through every interaction. From pre-opening through to ongoing operations, you will lead a team of skilled wellness professionals, overseeing programming and standards to ensure the wellness offering remains distinctive, considered and authentically aligned with Cambridge House.

Key Responsibilities:

  • Lead the pre-opening planning, setup and launch of all wellness facilities alongside the Director of Wellbeing and Assistant Director of Wellbeing, which will include swimming pool, bath house, treatment rooms, state-of the-art gym and studios.

  • Play a key role in delivering the Auberge “Joy of Wellbeing” philosophy; creating intentional, joyful, and deeply human wellness experiences.

  • Ensure the facilities are fully aligned with the Cambridge House vision, operationally sound and ready to deliver an exceptional guest experience from opening day.

  • Oversee the daily operation of the spa and fitness areas, ensuring consistently high standards of service, presentation, cleanliness and ambience, and creating a calm, welcoming environment that encourages guests to slow down and feel genuinely cared for.

  • Assist with curating a thoughtful menu of treatments, therapies and wellness experiences, combining innovation with trusted, timeless practices, and regularly reviewing offerings to ensure they remain relevant, credible and aligned with guest expectations.

  • Assist with recruiting, training and leading a team of wellness and spa team members, creating a professional, supportive and highly skilled team, setting clear service standards and nurturing pride, confidence and consistency in delivery.

  • Ensure each guest experience is personalised, intuitive and delivered with warmth, discretion and attention to detail, recognising individual needs and preferences and maintaining a high level of confidentiality. 

  • Work closely with Front Office, Housekeeping, Food & Beverage and Engineering, building strong working relationships to ensure wellness experiences are seamlessly integrated into the wider guest journey and supported by clear communication and shared standards.

  • Manage relationships with external wellness partners, selecting collaborators who reflect the values of Cambridge House and with the Joy of Wellbeing philosophy.

  • Ensure full compliance with health, safety and regulatory standards, maintaining robust procedures and a strong culture of care for guests and team members alike.


Qualifications

  • Proven supervisory or managerial experience leading spa or wellness operations within a luxury hotel, private members’ club or high-end wellness destination.

  • Strong understanding of holistic wellbeing, spa operations, fitness and guest experience design.

  • Industry relevant qualifications (Degree, HND or Advanced GNVQ)

  • Experience in training, systems, processes and team support

  • Confident in managing operations, guest experience and health & safety

  • Strong technical knowledge of massage therapies, including Swedish, Deep Tissue and Prenatal treatments.

  • Calm, confident leadership style with a genuine passion for service and care.

  • Excellent communication and organisational skills.

  • Detail-driven, intuitive and naturally attentive.


Additional Information

Auberge Collection is a portfolio of extraordinary hotels, resorts, residences and private clubs. While each property is unique, all share a crafted approach to luxury and bring the soul of the locale to life through captivating design, exceptional cuisine, innovative wellbeing, and gracious yet unobtrusive service. With 30 one-of-a-kind hotels, resorts, and residences, Auberge invites guests to create unforgettable stories in some of the world’s most desirable destinations.

For more information: auberge.com

Connect with Auberge Collection on Instagram, TikTokFacebook, and LinkedIn @Auberge and #AlwaysAuberge

Auberge Collection LLC is an Equal Opportunity Employer, M/F/D/V. Auberge Collection LLC provides equal employment opportunities (EEO) to all team members and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, Auberge Collection LLC complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

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