Located on the sun-drenched Kohala Coast, on sacred land marked by royal fishponds, natural lava plains, lush tropical gardens, and alluring beaches, Mauna Lani – meaning “mountain reaching heaven” – is an inspiring spiritual haven, defining a new era of experiential luxury on the Island of Hawaii. A resort for the generations, with contemporary guest rooms, suites, and private residences, CanoeHouse oceanfront dining, three distinct pools, a signature spa and wellness haven, and Kainalu Ocean Sports program, set the tone for transformational experiences and enriching cultural immersion.
For more information: auberge.com/mauna-lani
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Salary range $225k - $235k + Executive Annual Bonus Potential
The Resort Manager is responsible for the successful day-to-day operations and serves as the second in command of this luxury Resort. Emphasis of responsibility is in the Rooms Division including all front services, front desk, Managers on duty, reservations, security, bungalows, retail, laundry and housekeeping, beach & pool, contracted services, etc. Make decisions regarding pricing and inventory controls and revenue management on a daily basis for a minimum further 12 months for all revenue centers. He or she provides leadership and supports the team in achieving company goals and objectives.
- Serves as a member of the Planning Committee.
Advises managers and is involved in employee counseling, investigation and disciplinary process; provides leadership and direction to the overall resort operation with focus in the rooms division.
Supports the team in monitoring and inspecting service delivery in all areas. Includes oversight of daily inventory and rate control through the use of reports produced by revenue management, reservations and sales & marketing departments. Responsible for analyzing data and making key decisions to maximize revenue opportunities for the hotel.
Responsible for phone systems including phone line requests, trouble-shooting and telephone revenues.
Ultimately responsible for each department's service delivery to internal and external customers.
Develops performance targets that leads to achievement of company objectives. Actively and creatively upgrades the standards of the resorts operations and products. Responsible for the development of management staff to increase knowledge and skill level.
Takes an active role in guest relations and initiates guest contact with both FIT and corporate group business. Responsible for resolution of guest service issues and meeting with guests during their stay. Key driver in maintaining relations with repeat guests.
Takes a leadership role in the team building process. Responsible for demonstrating and living out Mauna Lani’s mission. Interfaces with other Planning Committee members, department managers and corporate leaders to facilitate positive and constructive communication and cross-functional cooperation.
Prepares and executes budget and financial analysis for rooms and related areas.
Is involved in the administrative duties related to the hiring, scheduling, training, discipline, documentation, and coaching of department staff.
- Minimum; College graduate with a BS or BA degree or equivalent combination of education and experience.
Minimum; 5-years experience in a similar position, in a related setting with supervisory responsibilities.
Auberge Collection is a portfolio of extraordinary hotels, residences, and private clubs. While each property is unique, all share a crafted approach to luxury and bring the soul of the locale to life through captivating design, exceptional cuisine and spas, and gracious yet unobtrusive service. With hotels across three continents, Auberge invites guests to create unforgettable stories in some of the world’s most desirable destinations. Please visit auberge.com to learn more about our Collection. Follow us on Instagram, TikTok, LinkedIn, Facebook, and Pinterest: @Auberge and #AlwaysAuberge.
DHL Mahi Staffing, LLC is an Equal Opportunity Employer, M/F/D/V. DHL Mahi Staffing, LLC provides equal employment opportunities (EEO) to all team members and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, DHL Mahi Staffing, LLC complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.