About Etéreo, Auberge Collection
Etéreo, Auberge Collection is located on Mexico’s Riviera Maya, within the luxury Kanai development just 30 miles from Cancun International Airport. Set within a protected mangrove forest along a pristine stretch of the Caribbean Sea, the resort offers 75 luxury accommodations—ranging from 875 sq. ft. Studios to 3,925 sq. ft. three-bedroom Penthouse Suites. Each oceanview retreat features expansive private terraces with floor-to-ceiling glass doors, spa-style bathrooms with dual vanities and soaking tubs, and thoughtful design that blurs the line between indoors and out. From outdoor adventures that immerse guests in the region’s natural wonders to hands-on experiences with local artisans, the resort’s on- and off-site programming is designed to celebrate the vibrancy of the Yucatán and its rich cultural heritage. The resort’s signature dining venue, Itzam, showcases elevated modern Mexican cuisine with a focus on local ingredients, complemented by panoramic ocean views from its open-air seating, lounge terrace, and private dining room, Pixán. Further celebrating the destination’s culture and history, the resort’s outdoor eatery Che Che honors the ‘nikkei’ tradition, blending Japanese techniques with Latin American ingredients, while in-the-sand dining at El Changarro completes a culinary program rooted in discovery. For wellness seekers, SANA, an Auberge Spa, offers a serene healing sanctuary featuring a cenote-inspired pool, drawing on ancient practices while embracing modern wellness trends.
For more information: auberge.com/etereo
Follow Etéreo on Facebook and Instagram @EtereoAuberge
Join our team as an Order Taker and become one of the authors of our story. As part of the Auberge family, you will be responsible for answering phones, taking orders for room service requests, preparing services, and coordinating the department's workflow to ensure continuous and timely service for our guests.
CORE RESPONSIBILITIES:
- Greet guests over the phone by name with a polite and welcoming tone.
- Take food and beverage orders. Ensure all dietary restrictions and/or allergies are communicated.
- Record the details of the order from the guest, repeating the order back to the guest to check for accuracy.
- Process orders through our POS system. Ensure all dietary restrictions and/or allergies are noted on the ticket and communicated with culinary/servers.
- Wipe and sanitize check presenters and pens prior to handing orders to servers.
- Process cash, credit card, and charge sales for all food and beverage chits.
- Prepare arrival amenity reports and organize amenity room drops.
- Take count of various amenities and place orders with the appropriate departments.
- Prepare amenity cards with guest names and room numbers, distribute amenity deliveries amongst all servers.
- Coordinate changes for arrival blocks and room moves to assure prompt and accurate delivery of amenities.
- Answer phone calls and coordinate requests with the appropriate departments.
- Organized servers daily duties and ensure all tasks are being completed during shifts. This includes dish pick ups, amenities, and miscellaneous requests/deliveries.
- Ring up amenity orders and settle to various payment methods.
- Run financial reports, cashier reports, and end of day revenue reports.
- Prepare the cashier end of shift reports and ensure that your bank is balanced.
- Office supply inventory, and restocking as needed. Communicate with supervisors on supplies that need to be ordered.
- Communicate with the next shift coordinator on tasks that are outstanding and any important information that is necessary.
- Perform other duties as assigned or required.
- High school diploma
- Advanced English, spoken and written
- Organization and attention to detail
- Availability to cover different shifts
About Auberge Collection
Auberge Collection is a portfolio of extraordinary hotels, resorts, residences and private clubs. While each property is unique, all share a crafted approach to luxury and bring the soul of the locale to life through captivating design, exceptional cuisine, innovative wellbeing, and gracious yet unobtrusive service. With 30 one-of-a-kind hotels, resorts, and residences, Auberge invites guests to create unforgettable stories in some of the world’s most desirable destinations.
For more information: auberge.com
Connect with Auberge Collection on Instagram, TikTok, Facebook, and LinkedIn @Auberge and #AlwaysAuberge
About Friedkin
Friedkin is a privately held family of global brands spanning automotive, entertainment, hospitality, investments, and sports.
Founded in 1969 and headquartered in Houston, Texas, the company is led by Chief Executive Dan Friedkin, and united by a mission to build breakthrough brands that redefine the status quo.
The Friedkin portfolio includes Gulf States Toyota, 30WEST, Accelerated Solutions Group, AS Roma, Ascent Automotive Group, Auberge Collection, Congaree, Copilot Capital, Diamond Creek, Everton Football Club, GSFSGroup, Imperative Entertainment, Legendary Expeditions, NEON, Northside Lexus, Pursuit Sports, The Friedkin Group International, USAL and Westside Lexus.
For more information, please visit www.friedkin.com