In the heart of Knox Street, a bold new way of life is taking shape. A revolutionary destination that will
transform Dallas forever, The Knox Hotel & Residences by Auberge Collection will debut in late 2026 as the city’s most captivating new address. A tapestry of bold design envisioned by the internationally acclaimed Martin Brudnizki Design Studio, the hotel offers 140 artfully imagined guest rooms and suites, each layered with texture, glamour, and character. Additionally, 48 private, world-class luxury residences are brought to life by Chad Dorsey, one of the most acclaimed interior designers in Dallas. Hotel guests and residents alike drift between four distinctive dining and drinking venues, from an all-day salon and terrace to the magnetic hum of a hidden cocktail lounge and lively pool garden. The hotel will also feature a signature Wellbeing by Auberge concept, where skin-health rituals meet cutting-edge therapies in a convivial yet serene setting. One of the most highly anticipated hotel openings of 2026, The Knox is a legacy in the making.
As Hotel Manager at The Knox, you will be a key leader and storyteller in the hotel’s launch and daily operation. Reporting to the General Manager and serving as a member of the Executive Committee, you will ensure the successful execution of day-to-day operations across Rooms, Food and Beverage, Security, Spa, Valet Parking, Wellbeing, and IT. Your leadership will shape our service culture and help establish The Knox as one of Dallas’s most sought-after luxury destinations.
KEY RESPONSIBILITIES
Lead and inspire the team to drive excellence as our core competency to drive profitability.
Foster an enriching culture within the Rooms, and Spa, inclusive of guest experiences and activities
Responsible for the development of management staff to increase knowledge and skill level.
Takes a leadership role in building a strong and committed team.
Interacts with other Executive Committee members, department managers and home office leaders to facilitate positive and constructive communication and cross-functional cooperation.
Operations/Rooms/ExperiencesCreate The Soul of the Place for our team and guests.
Champion our Auberge Service standards for us to become best-loved
Build programs to keep our property and Rooms at an extraordinary, refined level.
Supports the team in monitoring and inspecting service delivery in all areas. Includes oversight of daily inventory and rate control via reports produced by revenue management, reservations, and sales & marketing departments. Responsible for analyzing data and making key decisions to maximize revenue opportunities.
Actively and creatively upgrades the standards of the property's operations and products.
Takes an active role in guest relations and initiates guest contact, responsible for resolution of guest service issues and meeting with guests during their stay. Key driver in maintaining relations with repeat guests.
Problem solve team member and guest opportunities in a continuous push towards excellence.
Prepares and executes budget and financial analysis for rooms and related areas.
Culture and Employee JourneyCurate and manage the team members experience while working in coordination with Talent and Culture to create an exceptional on boarding process for all Team members.
Participate in the administrative duties related to the hiring, scheduling, training, discipline, documentation, and coaching of department staff.
Advise managers and participate in employee counseling, investigation, and disciplinary process; provides leadership and direction to the overall resort operation with focus in Rooms, Residences, Spa and Experiences.
Work closely with our Talent and Culture team to ascertain training needs. Continues to work with management to deliver and create on - going programs in coordination with the Auberge Standards.
Drive the development of all management and employees to produce future leaders for the company.
3 years’ experience in a similar position, in a luxury environment with progressive leadership responsibilities.
Ability to direct performance of the Management staff to develop a cohesive team.
Strong business and financial acumen.
Strong organizational skills and attention to detail.
Understanding of expenses and payroll cost control.
Experience with interviewing, selection, disciplinary processes.
Experience in training delivery, presentations.
Strong computer skills.
Strong interpersonal and leadership skills
Must be self-motivated and results oriented.
Spanish language skills preferred.
Auberge Collection is a portfolio of extraordinary hotels, resorts, residences, and private clubs. While each property is unique, all share a crafted approach to luxury and bring the soul of the locale to life through captivating design, exceptional cuisine and spas, and gracious yet unobtrusive service. With hotels and resorts across three continents, Auberge invites guests to create unforgettable stories in some of the world’s most desirable destinations. Please visit aubergeresorts.com to learn more about our Collection. Follow us on Instagram, TikTok, Linkedin, Facebook and Pinterest: @Auberge and #AlwaysAuberge.
The Knox Hotel Employer LLC is an Equal Opportunity Employer, M/F/D/V. The Knox Hotel Employer LLC provides equal employment opportunities (EEO) to all team members and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, The Knox Hotel Employer LLC complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training