The Vanderbilt, Auberge Collection is a former mansion-turned-storied 33-room luxury resort located in downtown Newport. Originally built in 1908 by scion Alfred Gwynne Vanderbilt, the property is the coastal city’s social hub and a vibrant, historic gem waiting to be explored. Brimming with alluring eccentricities, the mansion has been meticulously restored to its glory, boasting elegant fireplaces and museum-quality artwork in the welcoming lobby entrance, Mezzanine and Parlor Room. Dining options include The Dining Room at the Vanderbilt, which features a forward-thinking menu of coastal New England classics, The Living Room, offering light bites and bar favorites, and The Conservatory, where guests can dine indoors as well as outdoors on the Garden Terrace. Guests can also enjoy evening drinks at the popular rooftop bar, The Roof Deck, which offers sweeping views of Newport Harbor. The Vanderbilt presents a spa and fitness center with indoor and outdoor pools, as well as a variety of local experiences, such as sailing journeys on the Newport coast, private culinary classes, and more.
For more information: auberge.com/vanderbilt/
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Be the maestro orchestrating the symphony of guest experiences, overseeing the seamless operation of accommodations to ensure each stay is a harmonious blend of comfort and luxury. With an eye for detail and a commitment to excellence, you'll play a pivotal role in elevating our guests' satisfaction by maintaining impeccable standards in room quality, housekeeping, and overall hospitality.
- Manage the day-to-day operations of the rooms division, primarily overseeing front office and guest services to ensure a smooth and efficient operation. Additionally, providing administrative support to housekeeping and spa when needed.
- Implement and uphold high standards of guest service, ensuring that all guests experience a perfect pre-arrival, creative experience itineraries, seamless check-in, comfortable and personalized stay, and efficient check-out process.
- Lead and motivate a diverse team of front office and guest service professionals, providing guidance, training, and support to ensure excellence in service delivery.
- Conduct regular inspections to maintain and enhance the quality of guest rooms, ensuring cleanliness, functionality, and adherence to brand standards.
- Collaborate with revenue management to optimize room revenue through effective pricing strategies, promotions, and upselling initiatives.
- Foster effective communication and collaboration with other departments such as sales, marketing, and maintenance to ensure a holistic approach to guest satisfaction and operational efficiency.
- Several years of progressive experience in hotel management, with a focus on rooms division operations and front office management. Prior experience in supervisory or managerial roles is essential.
- A proven track record of delivering exceptional customer service with a keen understanding of guest satisfaction metrics and strategies for continuous improvement.
- Strong leadership abilities with the capacity to inspire and lead a diverse team. Demonstrated experience in staff training, performance evaluation, and fostering a positive work environment.
- Sound analytical and strategic thinking skills, including the ability to analyze performance metrics, make data-driven decisions, and implement strategies to optimize room revenue and guest satisfaction.
Auberge Collection is a portfolio of extraordinary hotels, resorts, residences, and private clubs. While each property is unique, all share a crafted approach to luxury and bring the soul of the locale to life through captivating design, exceptional cuisine and spas, and gracious yet unobtrusive service. With hotels and resorts across three continents, Auberge invites guests to create unforgettable stories in some of the world’s most desirable destinations. Please visit aubergeresorts.com to learn more about our Collection. Follow us on Instagram, TikTok, Linkedin, Facebook and Pinterest: @Auberge and #AlwaysAuberge.
Vanderbilt Hotel LLC is an Equal Opportunity Employer, M/F/D/V. Vanderbilt Hotel LLC provides equal employment opportunities (EEO) to all team members and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, Vanderbilt Hotel LLC complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.