Lead Host

POSITION SUMMARY

The Host reports directly to the F&B Management team and is responsible for setting the tone for the environment in which the guests are entering and is responsible for conveying our appreciation for the guest’s patronage upon departure.

DUTIES AND RESPONSIBILITIES

• Be able to provide a warm, genuine, and comfortable experience for all guests in our restaurants and hotel.

• Create positive relationships with guests and local residents.

• Resolve guest complaints, ensuring guest satisfaction.

• Be familiar with all hotel services/features and local attractions/activities to respond to guest inquiries accurately.

• Monitor and maintain cleanliness, sanitation, and organization of assigned work areas.

• Prepare station charts and assign stations in OpenTable to staff following departmental procedures.

• Set up host/hostess station with necessary supplies; maintain cleanliness at all times including Stage Room and front patio. Report any shortages to management.

• Inspect condition and cleanliness of menus and wine lists; ensure designated amounts are available. 

• Inspect the restaurant environment and entrance area ensuring that all standards are met, rectify any deficiencies, and maintain cleanliness at all times.

• Accurately take, record, and confirm restaurant reservations/cancellations according to hotel standards.

• Escort guests to tables and assist in seating at tables; present menus and extend congeniality in accordance with departmental guidelines.

• Be familiar with the operation of the P.O.S. system and manual system procedures.

• Assist with private dining inquiries.

A Central Coast legend reborn.  From its earliest incarnation in 1886 as a popular stagecoach stop during California’s Gold Rush, to its years as a surreptitious hangout through Prohibition, The Inn at Mattei’s Tavern has long held a fabled place in Central Coast lore. Revered and raucously enjoyed for generations, the beloved landmark is the definitive luxury destination in the Santa Ynez Valley.

QUALIFICATIONS

Required

• A minimum of one-year experience in the foodservice/hospitality industry

• Ability to work a flexible schedule, including weekends and holidays, according to department needs

• Must be able to stand for at least 8 hours and be able to lift up, push, and pull at least 50 pounds

Preferred

• Hospitality Certificate or Degree

• Good knowledge of food and wine

This role is compensated $22.66/hr

Auberge Resorts Collection is a portfolio of extraordinary hotels, resorts, residences, and private clubs. While each property is unique, all share a crafted approach to luxury and bring the soul of the locale to life through captivating design, exceptional cuisine and spas, and gracious yet unobtrusive service. With hotels and resorts across three continents, Auberge invites guests to create unforgettable stories in some of the world’s most desirable destinations. Please visit aubergeresorts.com to learn more about our Collection. Follow us on Instagram, TikTok, Linkedin, Facebook and Pinterest: @AubergeResorts and #AlwaysAuberge.

Railway Jonata LLC is an Equal Opportunity Employer, M/F/D/V. Railway Jonata LLC provides equal employment opportunities (EEO) to all team members and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, Railway Jonata LLC complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.