The IT Supervisor is responsible for all technology operations for the entire resort. With guidance and support from the Regional Director of Technology and Auberge Home Office, She/He/They will lead IT budgeting, procurement, installation, configuration, maintenance and support. The IT Supervisor will oversee all aspects of the property technology infrastructure and its security.
Key Responsibilities:
- Work with the management team to set a long-term technology plan with measurable goals and objectives
- Assist department heads with the identification and implementation of technology solutions that advance operational efficiency and guest satisfaction
- Provide first-line software and hardware support for all users on all company-approved products
- Ensure critical systems, specifically Property Management System (Opera), WiFi, HSIA, Network (HP Aruba), PBX, Point of Sale(Micros Simphony), Spa and Retail (Book4Time) systems are online and have support 24/7.
- Identification, set up, and installation of new hardware and software
- Maintain all hardware and software inventory
- Meet all compliance requirements (PCI 4.0, GDPR, CCP, etc.)
- Negotiate and manage all hardware and software support contracts in partnership with the Regional Director of IT and Home Office
- Educate and train team members on technical concepts and programs
- Maintain WiFi, & LAN connectivity, assisting staff, guests and groups when necessary
- Maintain system backups and perform cybersecurity audits
- Maintain a positive working relationship with service providers and local community
Nestled along the coastal paradise of the Riviera Maya on a pristine oceanfront site notable for its lush, expansive mangrove gardens and deep white-sand beach, an extraordinary resort is taking shape: Etéreo an Auberge Resorts Collection destination brings a compelling luxury experience where guests can escape in perfect comfort and seclusion and enjoy a deep connection with nature and with each other.
- 3+ years of technical experience in hospitality or a comparable field.
- Well organized and able to work independently.
- Strong business acumen and self starter.
- Ability to work through problems systematically.
- A customer-centric mindset.
- Technical understanding of network protocols and standards.
- Advanced understanding of Windows Client and Server operating systems.
- Understanding of internal system components and hardware.
- Working knowledge of Google Apps (G Suite) & Microsoft Office products.
- Strong technical knowledge of networking, security, phone systems, and general computing concepts
- Knowledge of Audio Visual Systems (TV, Streaming, Sound, etc).
- Basic Understanding of Virtualization (VMWARE ESXI, Hyper V, Virtual Servers and storage arrays).