General Manager

The General Manager of Grace Hotel, Santorini will be charged with positioning the property as a one-of-a-kind resort that embraces the very best of Greece. The role will be instrumental in attracting top talent, engaging with media, travel industry and clients that will tell the story of Grace Hotel and build a loyal base of advocates, ensuring Grace Hotel remains one of the most coveted and special destinations in all of Greece. They will attract an affluent clientele drawn to inspiring design-led spaces and vibrant social experiences while ensuring the resort remains a sanctuary for privacy and discretion. 

The ideal candidate is a seasoned general manager who possesses an infectious “master of ceremonies” energy, effortlessly communicates with ownership, and builds authentic relationships with clients, guests, team members and the community. 

In concert with Auberge’s unique expertise, the key responsibilities for this position are:

• Owner Relations. Effectively managing the owner relationships on behalf of Auberge, to ensure the owners maintain trust and confidence in our successful stewardship of their asset.

• Positioning. To position Grace Hotel as a best-in-class hotel, from providing highly personalized service to creating buzzing food and beverage activations to ensuring we are the hotel of choice for the most discerning and affluent clientele.  

• Strategic. Oversee the development of the strategy and business plan for Grace Hotel to deliver on our mission of being the best luxury property in Santorini.

• Financial.  Ensure that the financial targets are met and exceeded through adept business planning and being commercially savvy.

• Sales. Be the sales champion and visible with most influential travel advisors, clients and media. 

• Recruitment, Employee Branding and Culture. Develop the recruitment and employee branding strategy so that we are the employer of choice in Santorini.  Build a rich culture of trust, pride and joy based on our ENRICH values that will result in a high employee advocacy and engagement.

• Operational Excellence and Quality. Oversee the successful implementation of the guest experience - pre-arrival, arrival, stay, departure and post-departure experiences to ensure that our guests report the highest levels of personal and customized services, and that our team is motivated and engaged. Drive guest advocacy scores in excess of 80%.

• Service Experience and Excellence. Oversight of service experience with high guest and team member engagement and floor presence. 

• Food & Beverage Experiences. Responsible for facilitating, and guiding well-designed and creatively curated guest experiences unique to Grace Santorini through programming, entertainment, partner alignment, and space activation. 

A picturesque clifftop sanctuary perched above the Aegean Sea, Grace Hotel, Auberge Resorts Collection is a sensational 23-room property located in Santorini’s beloved village of Imerovigli, just 15 minutes from famed Oía. 

Anchored by a 22-metre infinity pool, the largest infinity pool on the island, Grace is a natural haven for the good life. Just below the property’s centerpiece pool , Varoulko Santorini, helmed by Athens’ Michelin-starred Chef Lefteris Lazarou, offers the best Greek-Mediterranean flavors on the island and attracts visitors from around the island while its adjacent 363 Bar offers the best cocktails and sunset views in Santorini.

• Minimum 20+ years of luxury hospitality experience with a minimum of 5 years as a General Manager in a luxury hotel.
• Global experience, with relevant knowledge of operating in Greece, working in key luxury markets with exposure to brand positioning or repositioning fluency as well as opening expertise.
• Significant F&B experience in a luxury, relevant hotel environment.
• Ability to earn trust and confidence and build strong relationships with all stakeholders including travel community, ownership, home office and the local community.
• Proven expertise in successfully driving performance in luxury operations.
• Independent asset experience in addition to traditional notable brands.
• Relevant point of view and curiosity to successfully oversee a one-of-kind luxury property and experiences.
• A business thinker with entrepreneurial skills and self-starter mindset. 
• Represent Auberge’s unique, luxury position  in Europe in concert with other hotels in this key region.
• Bi-Lingual in both English and Greek with the ability to work in Greece

Auberge Resorts Collection is a portfolio of extraordinary hotels, resorts, residences, and private clubs. While each property is unique, all share a crafted approach to luxury and bring the soul of the locale to life through captivating design, exceptional cuisine and spas, and gracious yet unobtrusive service. With hotels and resorts across three continents, Auberge invites guests to create unforgettable stories in some of the world’s most desirable destinations. Please visit aubergeresorts.com to learn more about our Collection. Follow us on Instagram, TikTok, Linkedin, Facebook and Pinterest: @AubergeResorts and #AlwaysAuberge.

Our mission is to be the best-loved operator of one-of-a-kind luxury properties and experiences. Auberge is a family of intimate, one-of-kind hotels and resorts that define an approachable style of luxury in both product and service that resonates with the curious modern traveller. Passionately local, experience-led, romantic, and stylish, these hotels hum with a vibrancy that is both refined and relevant.