Director of Rooms

Blanketed with meadows of native flowers and wild woodlands, Wildflower Farms sways in rhythm with the seasons and the simple pleasures of life lived Upstate. Ensconced by fragrant fields of wild bergamot and mountain mint, the property’s 140 arcadian acres embody Hudson Valley ease. A slow-rippling river gently embraces free-standing cabins framing clear views of the mighty Shawangunk Ridge. Crisp air, bright skies and the melodies of Mother Nature beckon stillness and contemplation, while forested footpaths and towering cliffs call to an adventurers’ spirit. Reconnect with yourself and nature at Wildflower Farms.

Be the maestro orchestrating the symphony of guest experiences, overseeing the seamless operation of accommodations to ensure each stay is a harmonious blend of comfort and luxury. With an eye for detail and a commitment to excellence, you'll play a pivotal role in elevating our guests' satisfaction by maintaining impeccable standards in room quality, housekeeping, and overall hospitality.

Core Responsibilities
Within the Auberge family, our people always find new ways to look after the business, their guests, and their team-mates. Within this, the key responsibilities for this position are:

• Manage the day-to-day operations of the rooms division, overseeing  housekeeping, front office and guest services to ensure a smooth and efficient operation.
• Lead and motivate a diverse team of housekeeping and front office professionals, providing guidance, training, and support to ensure excellence in service delivery.
• Implement and uphold high standards of guest service, ensuring that all guests experience a seamless check-in, comfortable stay, and efficient check-out process.
• Conduct regular inspections to maintain and enhance the quality of guest rooms, ensuring cleanliness, functionality, and adherence to brand standards.
• Collaborate with revenue management to optimize room revenue through effective pricing strategies, promotions, and upselling initiatives.
• Foster effective communication and collaboration with other departments such as sales, marketing, and maintenance to ensure a holistic approach to guest satisfaction and operational efficiency.

Pay Range: $120,000 - $130,000

• Several years of progressive experience in hotel management, with a focus on rooms division operations, housekeeping and front office management. Prior experience in supervisory or managerial roles is essential.
• A proven track record of delivering exceptional customer service with a keen understanding of guest satisfaction metrics and strategies for continuous improvement.
• Strong leadership abilities with the capacity to inspire and lead a diverse team. Demonstrated experience in staff training, performance evaluation, and fostering a positive work environment.
• Sound analytical and strategic thinking skills, including the ability to analyze performance metrics, make data-driven decisions, and implement strategies to optimize room revenue and guest satisfaction.

Auberge Resorts Collection is a portfolio of extraordinary hotels, resorts, residences, and private clubs. While each property is unique, all share a crafted approach to luxury and bring the soul of the locale to life through captivating design, exceptional cuisine and spas, and gracious yet unobtrusive service. With hotels and resorts across three continents, Auberge invites guests to create unforgettable stories in some of the world’s most desirable destinations. Please visit aubergeresorts.com to learn more about our Collection. Follow us on Instagram, TikTok, Linkedin, Facebook and Pinterest: @AubergeResorts and #AlwaysAuberge.

Shinrin Yoku LLC is an Equal Opportunity Employer, M/F/D/V. Shinrin Yoku LLC provides equal employment opportunities (EEO) to all team members and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, Shinrin Yoku LLC complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.