Area Leisure Reservations Sales Agent

Embark on an extraordinary journey as Area Leisure Reservations Sales Agent across the Northeast, where your role transcends boundaries and becomes a captivating symphony of hospitality. As the orchestrator of leisure reservations for multiple properties, you'll weave a tapestry of opulence, seamlessly curating bespoke experiences for our discerning guests across diverse destinations. Your commitment to excellence will unfold on a grand scale, ensuring that each reservation reflects the pinnacle of luxury unique to each property. With grace and sophistication, you'll be the luminary guiding our guests through a world of refined choices, transforming reservations into harmonious preludes to
unforgettable stays. Join us in crafting a narrative of unparalleled elegance and distinction across a spectrum of luxurious destinations within our illustrious portfolio.

Reporting directly to the Area Director of Reservations, you will be responsible for ownership of the reservations email inboxes, responding to all travel partner emails, administrative projects, day to day tasks, and reservation quality control in a professional, friendly, collaborative manner. The position is required to cultivate and maintain effective relationships with all associates throughout the Auberge Resorts Collection.

Responsibilities include:

● Monitor the departmental inboxes throughout the day and handle all emails professionally, efficiently, and accurately.
● Attend daily meetings as deemed appropriate by Area Director of Reservations and Area Director of Leisure Sales
● Be available for property visits when deemed necessary by Area Director of Reservations and Area Director of Leisure Sales
● Create email quotes for guests or Travel partners requesting availability through email
● Create requested reservations in a detailed, efficient and accurate manner
● Lead the team with the handling of VIP leisure sales reservations and travel partners, including leads sent from the Area Director of Leisure Sales
● Review all reservations made for quality, accuracy, and follow up on inaccuracies to ensure reservation is correct for arrival.
● Maximize revenues through upsell opportunities
● Input all inquiries into Revinate system for Lead and Revenue Tracking
● Maintain accurate, relevant knowledge of all properties within the region, room types,
experiences, rates, and property specific details.
● Assist with ensuring travel partner commissions are processed accurately.
● Assist with overflow calls for the Area Reservations team to assist with call volume as needed.
● Add information to guest profiles such as previous stay experience, special occasions,
preferences, and other pertinent information with strong attention to detail and accuracy
● Share relevant guest information to the pre-arrival teams to ensure a personalized guest
experience.
● Ensuring that all billing and financial transactions are accurately and efficiently executed on behalf of guests.
● Performing other administrative tasks as assigned by the Area Reservations Leadership Team.

A beloved local landmark for over 150 years, White Barn Inn is synonymous with warm New England hospitality, rustic charm and uncompromising attention to detail. Constructed in the 1860s, White Barn Inn’s original farmhouse has offered superb hospitality since the days of the Civil War. It has operated as the White Barn Inn since 1973. In October 2018, White Barn Inn was acquired by Auberge Resorts Collection, a unique portfolio of the world’s best-loved boutique luxury hotels and resorts. Just a 90-minute drive north of Boston, the inviting property is renowned as one of the country’s most distinctive getaways and features several room types, a pool, massage and spa treatments, gardens and a prime location near the sandy beaches and classic coastal town of Kennebunkport, Maine.

Required skills include:

● Exceptional follow-through and attention to detail.
● Google Suites proficiency.
● Opera and Revinate experience.
● Pleasant, articulate, and professional phone and email demeanor.
● High School diploma or equivalent.
● Must have a collaborative, team oriented attitude
● Ability to work a flexible schedule as the demands of the season fluctuates and to provide the best coverage to support the team. Weekends and holidays required.
● Ability to take on new responsibilities and roles as the position demands, whether they are
administrative or operationally based.
● Centrally located in the Northeast Region preferred with the ability to travel to properties when necessary

● Ability to speak clearly, confidently, and thoughtfully to best represent the property.
● Ability to work independently with self direction and with a team remotely.
● Ability to multi-task and coordinate multiple projects at once.
● Ability to make smart decisions that support resort operations.
● Ability to professionally represent the resort, and interact with clients in a polished, responsible,
and timely manner.
● Ability to communicate information to operational departments accurately and in a timely
manner.

● Ability to track sources of business, qualifying each call in order to better direct marketing
efforts.
● Knowledge of Auberge Resorts Collection culture and New England region a bonus.
● Timeliness, reliability, and sense of urgency in handling tasks.

Auberge Resorts Collection is a portfolio of extraordinary hotels, resorts, residences, and private clubs. While each property is unique, all share a crafted approach to luxury and bring the soul of the locale to life through captivating design, exceptional cuisine and spas, and gracious yet unobtrusive service. With hotels and resorts across three continents, Auberge invites guests to create unforgettable stories in some of the world’s most desirable destinations. Please visit aubergeresorts.com to learn more about our Collection. Follow us on Instagram, TikTok, Linkedin, Facebook and Pinterest: @AubergeResorts and #AlwaysAuberge.

US Hotels New England LLC is an Equal Opportunity Employer, M/F/D/V. US Hotels New England LLC provides equal employment opportunities (EEO) to all team members and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, US Hotels New England LLC complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.